Return Policy

1. Introduction

Thank you for shopping at Storexite.

At Storexite, we aim to provide a transparent and convenient shopping experience for parents, caregivers, and families.

Our store specializes in baby and toddler products, including Baby Care, Rocking Toys, and Soft Play.

We understand that customers may occasionally need to return products because of a change in preference, an incorrect selection, shipping damage, a manufacturing defect, or another concern.

This Return & Refund Policy explains our return eligibility requirements, return procedures, shipping responsibilities, refund processing times, exchanges, replacements, and order cancellations.

Please review this policy before placing an order.

For assistance, contact us at [email protected].

Nothing in this policy limits or excludes consumer rights that cannot legally be restricted.

2. 30-Day Return Policy

Storexite accepts eligible return requests within 30 calendar days from the date the customer receives the product.

To qualify for a standard voluntary return, products must generally meet the following conditions:

• The return request is submitted within 30 calendar days of delivery.

• The product is unused and in its original condition.

• All original accessories, components, and instructions are included.

• The product has not been damaged after delivery.

• Original tags, labels, and protective seals remain intact where applicable.

• The product is returned in its original packaging or equivalent protective packaging.

• Proof of purchase or a valid order number is provided.

Products that do not meet these conditions may be ineligible for a voluntary change-of-mind return.

These conditions do not restrict mandatory legal rights relating to defective, unsafe, damaged, or incorrectly supplied goods.

3. How to Request a Return

To initiate a return, please contact our customer support team.

Email: [email protected]

Include the following information:

1. Your order number.

2. Your full name.

3. The email address used during checkout.

4. The product name or SKU.

5. The reason for the return.

6. A description of the product's condition.

7. Relevant photographs, where applicable.

After receiving your request, our team will review the information and provide the appropriate return instructions.

For eligible returns, we will provide the designated return address and any relevant packaging requirements.

Please contact our customer support team before shipping products back.

Do not send merchandise to our registered business address unless it has been specifically confirmed as an authorized return destination.

4. Baby Care Product Returns

Our Baby Care collection includes products and accessories associated with everyday infant and toddler care.

Some products may be intended for personal care, hygiene-related activities, or direct contact with a child's skin or mouth.

For voluntary returns, eligible Baby Care products must generally:

• Remain unused.

• Be in their original condition.

• Have intact hygiene seals where applicable.

• Include all original accessories.

• Be free from contamination.

• Meet the 30-day return deadline.

For hygiene and safety reasons, certain products may be excluded from voluntary change-of-mind returns after opening or use, where permitted by applicable law and clearly disclosed before purchase.

These restrictions do not remove statutory rights concerning defective, unsafe, damaged, or incorrectly supplied products.

5. Rocking Toys Returns

Our Rocking Toys collection includes rocking-style toys and play products intended for children who meet the applicable age, size, and weight requirements.

For voluntary returns, eligible Rocking Toys must generally:

• Remain unused.

• Have no damage caused after delivery.

• Include all original parts and accessories.

• Include any supplied assembly instructions.

• Have no missing structural components.

• Be free from scratches, stains, or damage caused by use.

• Be securely packaged for transportation.

If a product has been assembled for inspection, return eligibility may depend on its condition and applicable consumer protection laws.

Products damaged through improper assembly, misuse, or handling after delivery may not qualify for voluntary returns.

Statutory rights relating to defective or unsafe products remain unaffected.

6. Soft Play Product Returns

Our Soft Play collection may include foam blocks, padded play shapes, modular play components, and other soft-structured play accessories.

Eligible Soft Play products must generally:

• Remain unused.

• Be clean and in their original condition.

• Have no stains or contamination.

• Have no torn fabric or damaged seams.

• Have no damage to foam or padding.

• Include all original components.

• Include removable covers where supplied.

• Be returned within 30 calendar days of delivery.

Some Soft Play products may require special packaging because of their dimensions or original compressed packaging.

Customers should contact our support team for return instructions before arranging shipment.

7. Change-of-Mind Returns

Customers may request a return when they change their mind about an eligible purchase.

Common reasons include:

• Selecting the wrong size.

• Ordering an unsuitable color.

• Choosing the wrong product variation.

• Purchasing an item that is no longer needed.

• Selecting a product that does not fit the intended space.

• Changing plans for a nursery or play area.

For approved change-of-mind returns:

• The request must be submitted within 30 calendar days after delivery.

• The product must meet the return eligibility requirements.

• The customer is generally responsible for return shipping costs.

• Original shipping fees may be non-refundable where legally permitted.

• Products must be packed securely to prevent damage during transportation.

Mandatory cancellation and withdrawal rights take precedence over any conflicting voluntary return conditions.

8. Products That May Not Qualify for Voluntary Returns

Certain products may not qualify for change-of-mind returns, subject to applicable law.

These may include:

• Used personal hygiene products.

• Opened hygiene-sensitive items where a lawful exclusion applies.

• Used feeding or personal care accessories where a lawful exclusion applies.

• Products with missing essential components.

• Toys damaged through customer misuse.

• Soft Play products with stains or contamination caused after delivery.

• Products damaged through improper cleaning.

• Products substantially altered or modified after delivery.

• Customized or personalized items where a lawful exclusion applies.

• Products returned outside the 30-day voluntary return window.

These exclusions do not remove mandatory legal rights relating to defective, damaged, unsafe, or non-conforming products.

9. Damaged Products on Arrival

If your order arrives damaged, please contact us as soon as reasonably possible.

Email: [email protected]

Examples of damage may include:

• Broken rocking toy components.

• Cracked plastic parts.

• Damaged wooden structures.

• Torn Soft Play covers.

• Damaged foam padding.

• Broken handles or supports.

• Damaged Baby Care accessories.

• Missing components.

• Transportation-related damage.

Please provide:

1. Your order number.

2. The affected product name.

3. A description of the damage.

4. Clear photographs of the damaged item.

5. Photographs of the packaging, where available.

6. Other relevant information.

Please discontinue use of any damaged product that could present a safety risk.

We will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

10. Defective Products

If a product appears defective or does not match its advertised specifications, please contact customer support.

Examples may include:

• Defective rocking mechanisms.

• Unstable structural components.

• Broken or defective handles.

• Defective Soft Play seams.

• Damaged padding or materials.

• Missing essential components.

• Baby Care accessories that do not function as described.

• Products materially different from their published descriptions.

We may request photographs or additional information reasonably necessary to investigate the concern.

Confirmed defects will be addressed through an appropriate remedy, which may include repair where suitable, replacement, refund, or another remedy required by law.

11. Product Safety Concerns

The safety of products intended for babies and young children requires particular attention.

If you believe an item presents a safety risk, discontinue use immediately and contact us.

Potential concerns include:

• Loose or detachable small parts.

• Exposed sharp edges.

• Broken fasteners.

• Unstable rocking structures.

• Unexpected structural failures.

• Torn coverings exposing internal components.

• Other potentially hazardous defects.

Keep affected products away from children until the issue has been assessed.

Do not attempt unauthorized repairs or modifications that could create additional risks.

Where an applicable product recall is identified, relevant recall procedures and mandatory legal requirements will apply.

12. Incorrect Products Received

If you receive an incorrect item, please contact:

[email protected]

Examples include:

• An incorrect Baby Care product.

• A different Rocking Toy.

• An incorrect Soft Play set.

• The wrong color or variation.

• An incorrect product size.

• An incorrect quantity.

Please include your order number and photographs of the item received.

If we confirm that the wrong product was supplied because of our fulfillment error, we will arrange an appropriate resolution.

Where a return is reasonably required to correct our error, Storexite will cover the reasonable necessary return shipping costs.

13. Missing Items or Components

Certain Rocking Toys and Soft Play products may contain multiple components.

If your order is missing an item or accessory, please contact us.

Examples include:

• Missing assembly parts.

• Missing handles.

• Missing structural components.

• Missing Soft Play blocks.

• Missing removable covers.

• Missing accessories.

• Incorrect product quantities.

Some orders may be delivered in separate packages.

We may first verify whether additional shipments are still in transit.

If a fulfillment error is confirmed, we will provide an appropriate remedy.

14. Product Age and Size Suitability

Customers should review the product specifications before placing an order.

Important considerations include:

• Recommended age range.

• Maximum supported weight.

• Product dimensions.

• Required developmental abilities.

• Intended use.

• Assembly requirements.

• Supervision requirements.

• Manufacturer safety warnings.

If a customer selects a product that is unsuitable for their child's age, size, or available space, the item may qualify for a voluntary return if it meets the applicable requirements.

For personal selection errors, customers are generally responsible for return shipping charges.

This does not apply where the product was materially misdescribed or incorrectly supplied.

15. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Customer-Initiated Returns

For approved voluntary returns due to a change of mind, incorrect personal selection, or other preference-related reasons, the customer is generally responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

If a product is confirmed damaged upon arrival, defective, or incorrectly supplied, Storexite will cover reasonable required return shipping charges or provide another appropriate remedy.

Large or Bulky Products

Some Rocking Toys and Soft Play products may require larger cartons or special transportation arrangements.

For voluntary returns, customers may be responsible for applicable transportation charges where legally permitted and appropriately disclosed.

Please contact customer support before arranging the return of large products.

16. Return Packaging Requirements

Customers should package authorized returns carefully to reduce the risk of transportation damage.

We recommend:

1. Using the original packaging where available.

2. Including all original components.

3. Protecting fragile or structural parts.

4. Preventing movement inside the shipping carton.

5. Using suitable protective materials.

6. Securing removable parts.

7. Using a sturdy outer shipping box.

8. Following instructions provided by customer support.

For Rocking Toys, handles, seats, and structural components should be appropriately protected.

For Soft Play products, avoid packaging methods that could permanently damage foam or padding.

For customer-arranged voluntary returns, damage caused by inadequate packaging may affect refund eligibility, subject to applicable law.

17. Return Address

All return requests must be submitted through customer support.

Once a return has been reviewed and accepted, we will provide the appropriate return address and instructions.

Return destinations may vary depending on:

• Product category.

• Fulfillment arrangements.

• Customer location.

• Product dimensions.

• Return reason.

• Carrier availability.

Do not send merchandise to our registered business address unless our support team expressly confirms it as the authorized return destination.

Return Contact Email: [email protected]

18. Return Inspection

Once an authorized return has been received, we may inspect the item to confirm its condition and eligibility.

The inspection may include:

• Product identity.

• Signs of use.

• Product condition.

• Missing components.

• Hygiene or contamination concerns.

• Structural damage.

• Packaging condition.

• Reported defects.

• Compliance with the applicable return requirements.

If additional information is required, we may contact the customer.

Products that do not meet the requirements for a voluntary return may not qualify for a full refund.

Mandatory legal rights remain unaffected.

19. Refund Processing Time

Once we receive and inspect an eligible returned product, approved refunds will generally be processed within 5–10 business days.

Refunds will normally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in the customer's account may depend on:

• The customer's bank.

• The payment provider.

• The original payment method.

• Financial institution processing times.

Where applicable law requires a shorter refund period, the legally required timeframe will apply.

20. Refund Amounts

Refund amounts depend on the reason for the return and the relevant circumstances.

Change-of-Mind Returns

For an approved voluntary return, the refund generally covers the amount paid for the eligible returned product.

Original shipping charges may be excluded where legally permitted.

Customers are generally responsible for return shipping costs.

Damaged, Defective, or Incorrect Products

For confirmed damaged, defective, or incorrectly supplied items, customers may be entitled to a full refund or another appropriate remedy under applicable law.

Partial Order Returns

When only part of an order is returned, the refund generally applies to the eligible returned items.

Any relevant adjustments will be made according to the purchase terms and applicable law.

21. Exchanges and Replacements

If you wish to exchange a product or request a replacement, please contact customer support.

Exchange availability may depend on:

• Product availability.

• Product condition.

• Return eligibility.

• Shipping arrangements.

• Reason for the request.

• Applicable consumer protection requirements.

For voluntary exchanges, customers may need to return an eligible unused product and place a new order.

For confirmed damaged, defective, or incorrectly supplied products, we will provide an appropriate remedy.

If the same product is unavailable, we will discuss other suitable options.

22. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Email: [email protected]

Include your order number and cancellation request.

We will review the current processing status.

Orders that have already entered fulfillment or been dispatched may not be cancellable through our standard cancellation process.

In these circumstances, the applicable return procedure or statutory cancellation rights may apply.

If an order is successfully canceled and payment has been collected, an appropriate refund will be arranged.

23. Late or Missing Refunds

If you have received confirmation that a refund has been issued but have not received the funds, please:

1. Check the original payment account.

2. Review your payment provider's processing timeframe.

3. Contact your bank or payment provider if necessary.

4. Contact Storexite if the issue remains unresolved.

Email: [email protected]

Please include your order number and any available refund reference.

We will assist with reviewing the refund status.

24. Refused or Undeliverable Orders

A shipment may be returned because of:

• Incorrect shipping information.

• An incomplete delivery address.

• Repeated unsuccessful delivery attempts.

• Recipient refusal.

• Failure to collect a package.

• Customs clearance difficulties.

• Carrier restrictions.

If a package is returned to the sender, we will review the circumstances and explain the available options.

Additional shipping or return charges may apply where legally permitted and properly disclosed.

If the delivery problem resulted from an error by Storexite or its fulfillment partners, we will provide an appropriate resolution.

25. International Returns

International returns may involve additional shipping and customs requirements.

Customers should contact us before arranging an international return.

Relevant considerations may include:

• International return shipping charges.

• Customs documentation.

• Import and export requirements.

• Carrier restrictions.

• Packaging requirements.

• Transportation times.

• Local regulations.

For voluntary returns, customers are generally responsible for applicable return shipping charges unless otherwise required by law.

For confirmed defective, damaged, or incorrectly supplied products, we will provide an appropriate remedy consistent with applicable legal obligations.

26. Product Care and Damage After Delivery

Products should be used and maintained in accordance with their intended purposes and manufacturer instructions.

Damage caused solely by misuse, improper assembly, accidental impact, unauthorized modification, or unsuitable cleaning after delivery may not qualify for voluntary returns.

Examples include:

• Damage caused by exceeding stated weight limits.

• Damage resulting from improper assembly.

• Torn Soft Play covers caused by misuse.

• Foam damage caused by unsuitable cleaning methods.

• Broken components resulting from accidental impact.

• Damage caused by use inconsistent with product instructions.

These conditions do not restrict legal rights relating to defects, inadequate instructions, or other matters for which Storexite is legally responsible.

27. Hygiene and Product Suitability

Certain Baby Care products may require particular attention to hygiene and product suitability.

Customers should review the individual product instructions before use.

Products should not be used in ways inconsistent with their intended purposes.

For hygiene-sensitive products, voluntary return restrictions may apply after opening or use where permitted by law and disclosed before purchase.

These restrictions do not override mandatory rights concerning defective, unsafe, damaged, or non-conforming goods.

28. Consumer Protection Rights

Nothing in this Return & Refund Policy excludes or restricts consumer rights that cannot legally be limited.

Depending on the customer's location, applicable laws may provide additional protections concerning:

• Defective products.

• Unsafe merchandise.

• Incorrectly supplied goods.

• Products that do not match their descriptions.

• Products that fail to meet applicable quality requirements.

• Distance-selling cancellations.

• Refunds, repairs, and replacements.

• Product recalls and safety-related remedies.

Where mandatory consumer protection laws provide greater rights than this voluntary policy, those rights will prevail.

29. Contact Information

For questions concerning returns, refunds, exchanges, replacements, cancellations, or damaged products, please contact us.

Store Name: Storexite

Legal Company Name: Tianjin Yinhecheng Urban Construction Development Co., Ltd.

Registered Business Address:

Room 509, Yinhe Building, Northwest Side of the Intersection of Yuexiu Road and Leyuan Road, Hexi District, Tianjin, China

Customer Support Email: [email protected]

Website: https://storexite.com

The registered business address is provided for company identification purposes and is not automatically an authorized merchandise return facility.

Please contact customer support before sending any returned products.

Storexite — Everyday Care, Little Moments of Play.

Thank you for shopping at Storexite.